Want an inspiring trainer or speaker for your next live event?

Be a Better Guide founder Kelsey Tonner works with organizations, companies and conferences around the world to deliver engaging keynotes and live programs on how to lead unforgettable tours.

We are comfortable with a number of different formats and are happy to tailor to your needs. Options range from TED talk style interactive presentations to 3 day corporate workshops:

  • Keynotes (1 hour to 3 hour)
  • 1 Day Trainings
  • 3 Day Trainings
  • Corporate Retreats
  • Weeklong Workshops

We specialize in training programs that showcase, step-by-step, how to lead amazing tours and deliver world-class customer service.

We offer sessions on almost every aspect of running a successful tour business and share tactics used by the world’s most successful tour and activity operators.

Most importantly, we supply practical, real-world advice that can be used immediately. No fluff – no hours of theory. Participants receive the tools they need to get results, delivered in an entertaining and inspirational format.

Make an inquiry about our Speaking, Consulting and In-person Workshops

Some of our most popular topics include:

  • The 7 steps to a Steady Stream of 5-star Reviews
  • 5 Secrets of Amazing Tour Leaders
  • Extraordinary Storytelling – Examples, Advice and Inspiration
  • Legendary Customer Service
  • 9 Rookie Mistakes Frequently Made by Tour Guides
  • How to Recruit and Train Extraordinary Guides
  • Tools and Systems for Leading Amazing Tours
  • The Next Step: Becoming Extraordinary

We have also consulted and led sessions on:

  • How to design a brand new tour
  • Positioning and pricing your experience
  • Developing a unique sales pitch
  • How to write engaging tour descriptions
  • Website fundamentals
  • Customer service training
  • How to manage guest expectations
  • Public speaking tips
  • Managing online reviews
  • Real-world best practices from tour companies around the world

If you are looking to make your next event especially memorable, know that we guarantee entertaining and up-beat sessions.

As experienced and award-winning tour leaders, we know just how captivate and engage audiences – we’ve done it for years! Join our ground-breaking Be a Better Guide movement and let our unique approach to coaching, mentoring and inspiring become your competitive advantage.

I’m interested – What’s next?

Make contact by e-mail. We’ll respond quickly and and see if your needs, budget and timing match ours!

Make an inquiry about our Speaking, Consulting and In-person Workshops

Praise for our Live Workshops & Sessions

"Thanks Kelsey for your great keynote presentations! It was a pleasure meeting you and thanks again for sharing all these valuable tips, resources and information.”

Jose Armando Diaz

“Thanks to Kelsey Tonner for the wonderful workshop he led at the International Tour Management Institute Symposium. I not only learned a lot but was inspired by his enthusiasm and the dynamic way in which he provided all the leaning points."

Mim Anzolut

"Kelsey’s presentation on extraordinary storytelling was excellent! I am a long-time story teller while on tour, and I loved the new ideas.”

Chris Wistey

Kelsey Tonner Profile Photo

Kelsey Tonner Professional Bio:

Kelsey Tonner is an experienced, global tour guide and founder of the Be a Better Guide Project, a movement that brings together tour guides and tour operators from around the world to learn from one another. His mission is to help anyone, anywhere, create extraordinary experiences for travellers.

With over ten years experience in the industry he has led trips in over fifteen different countries from Europe to the Americas and from Asia to North Africa. He has been a wilderness trip leader, a dog-sledding guide, and spent four years leading hiking, biking and multi-sport trips with Backroads Canada. He has visited over sixty countries and set foot on all seven continents. In 2015 Kelsey was chosen from thousands as one of eight short-listed guides for the Wanderlust World Guide Awards.

With practical yet wisecracking advice, Kelsey inspires a global community of professional tour leaders and businesses to give people memories of a lifetime, and helps them earn more money while doing it.
Read more: http://www.beabetterguide.com/about/

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Make an inquiry about our Speaking, Consulting and In-person Workshops

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