Want an inspiring trainer or speaker for your next live event?
Be a Better Guide founder, Kelsey Tonner, and Academy Lead Trainer, Sarah Bassendale, work with organizations, companies and conferences around the world to deliver engaging keynotes and live programs on how to lead unforgettable tours.
We are comfortable with a number of different formats and are happy to tailor to your needs. Options range from TED talk style interactive presentations to 3-day corporate workshops:
- Keynotes (1 hour to 3 hour)
- 1 Day Trainings
- 3 Day Trainings
- Corporate Retreats
- Weeklong Workshops
We specialize in training programs that showcase, step-by-step, how to lead amazing tours and deliver world-class customer service.
We offer sessions on almost every aspect of running a successful tour business and share tactics used by the world’s most successful tour and activity operators.
Most importantly, we supply practical, real-world advice that can be used immediately. No fluff – no hours of theory. Participants receive the tools they need to get results, delivered in an entertaining and inspirational format.
Some of our most popular topics include:
- The 7 steps to a Steady Stream of 5-star Reviews
- 5 Secrets of Amazing Tour Leaders
- Extraordinary Storytelling – Examples, Advice and Inspiration
- Legendary Customer Service
- 9 Rookie Mistakes Frequently Made by Tour Guides
- How to Recruit and Train Extraordinary Guides
- Tools and Systems for Leading Amazing Tours
- The Next Step: Becoming Extraordinary
Train the Trainer Programs: Leadership, Mentoring and Modelling – The Trainer’s Toolbox
- Modelling and Reinforcing Behaviours
- Mentoring 101 – Practical Strategies and Common Mistakes
- Building Trust and Rapport with Your Team
- Constructive Feedback Best Practices
- Using the Be a Better Guide ‘Skill Set Check-up’ and ‘Tour Leader Coaching Card’
- Measuring the Performance of Your Guides
- Debriefing Your Staff: When Things Go Wrong
- Facilitating Tools for Team Building and Leadership Development
- Introduction to Experiential Learning: Activities for working with small groups
We have also consulted and led sessions on:
- How to design a brand new tour
- Positioning and pricing your experience
- Developing a unique sales pitch
- How to write engaging tour descriptions
- Website fundamentals
- Customer service training
- How to manage guest expectations
- Public speaking tips
- Managing online reviews
- Real-world best practices from tour companies around the world
If you are looking to make your next event especially memorable, know that we guarantee entertaining and up-beat sessions.
As experienced and award-winning tour leaders, we know just how captivate and engage audiences – we’ve done it for years! Join our ground-breaking Be a Better Guide movement and let our unique approach to coaching, mentoring and inspiring become your competitive advantage.
I’m interested – What’s next?
Make contact by e-mail. We’ll respond quickly and and see if your needs, budget and timing match ours!
"Kelsey has so many words of wisdom that you can apply to your tours to make you the best guide possible."
"Kelsey Tonner is a vivacious speaker. I learned how to defuse tricky situations on tour and got many tips for communicating effectively with my guests."
"I’ve got to tell you, Kelsey is one of the best, inspiring, smoothest and funniest speakers that I have ever heard - and I’ve heard a lot!"
"Thanks Kelsey for your great keynote presentations! It was a pleasure meeting you and thanks again for sharing all these valuable tips, resources and information.”
“Thanks to Kelsey Tonner for the wonderful workshop he led at the International Tour Management Institute Symposium. I not only learned a lot but was inspired by his enthusiasm and the dynamic way in which he presented."
"Kelsey’s presentation on extraordinary storytelling was excellent! I am a long-time story teller while on tour, and I loved the new ideas.”
Kelsey Tonner Professional Bio:
Kelsey Tonner is an experienced, global tour guide and founder of the Be a Better Guide Project, a movement that brings together tour guides and tour operators from around the world to learn from one another. His mission is to help anyone, anywhere, create extraordinary experiences for travellers.
With over ten years experience in the industry he has led trips in over fifteen different countries from Europe to the Americas and from Asia to North Africa. He has been a wilderness trip leader, a dog-sledding guide, and spent four years leading hiking, biking and multi-sport trips with Backroads Canada. He has visited over sixty countries and set foot on all seven continents. In 2015 Kelsey was chosen from thousands as one of eight short-listed guides for the Wanderlust World Guide Awards.
With practical yet wisecracking advice, Kelsey inspires a global community of professional tour leaders and businesses to give people memories of a lifetime, and helps them earn more money while doing it.
Read more: http://www.beabetterguide.com/about/
Sarah Bassendale Professional Bio:
Sarah Basssendale is one of the Lead Trainers at the Be a Better Guide Academy and has 10+ years of tour leading experience. She has led trips in over 25 different countries around the world and worked as a tour guide trainer, trip design specialist and tourism consultant.
Sarah has studied with storytelling masters Professor Hannah Harvey from East Tennessee State University and the New York Times best-selling author Professor Tilar J. Mazzeo. For years Sarah’s passion for crafting narratives has helped her find out what works, and what doesn’t when telling compelling stories on tour.
She specialises in practical, down-to-earth techniques for guides, tour leaders, and activity businesses. With warmth and good humour, Sarah inspires tourism professionals from around the world to tell engaging stories, captivate their audiences and ultimately earn better reviews.