Want access to our premium training materials, but with more flexibility?
Whatever your tourism business training needs, work with us to create a completely custom-built, branded online learning portal. Choose from our existing catalogue of training modules and then supplement them with your own documents, resources or additional tutorials.
We specialize in online, video-based training programs that showcase, step-by-step, how to lead amazing tours and deliver world-class customer service.
You’ll have access to all of our existing training, including high-quality video lessons on:
- How to create incredible experiences for your guests
- Tips and techniques for facilitating memorable moments on tour
- Industry secrets to wow’ing and delighting your guests
- Implementing the five core elements of outstanding customer service
- Practical advice on public speaking, storytelling and group facilitation
- A step-by-step system to effectively managing upset customers
- Industry secrets to developing trust, establishing rapport, and ensuring your guests feel valued
- Managing guest expectations before, during and after your experiences
- Storytelling strategies for bringing your facts and figures to life
- Best practices from award-winning tour companies around the globe
- A video library of real-world tours from some of the top guides on the planet
- and much, much, more!
For those interested in training managers, franchisees or supporting tour business owners, we also have workshops on the following topics:
- Tour positioning and pricing
- Tour design and guest experience best practices
- Developing unique sales pitches
- Writing engaging tour descriptions
- Tour and activity website fundamentals
- Hiring and training best practices
- Effectively managing online reviews and responding perfectly
Quizzes, Reporting and Activity Booklets
Included in our custom portals are our pre-made quizzes – designed by our trainers to ensure the most important lessons are sticking with your team. With our advanced reporting features, you’ll be able to track each individual’s progress and see test results with a click of a button. Our included PDF action guide will ensure that your team has practical steps for putting this knowledge into action.
Have company or region-specific documents, information or other resources you’d like to add?
Simply drag and drop them into your learning portal. Our user-friendly admin panel gives you complete control over how your learning centre looks and feels.
Want to create your own quizzes, tutorials or other assignments? Not a problem. From your admin account, you can create new lessons and quizzes, plus receive test scores and results – all without installing a single piece of software.
Save time. Save money. Year after year.
We at Be a Better Guide LOVE in-person, hands-on training. There is simply no replacing the team-building, shadowing and mentoring processes that help onboard your new hires.
That being said, we also recognize the incredible potential that online training has for inspiring, coaching and mentoring your tour leaders. For the first time ever, world-class tour guide trainers can work one-on-one with your staff, no matter where they are in the world, plus expose them to legendary tour leaders in action.
Furthermore, with our custom programs you’ll be able to create your training once, then use it over and over for years to come!
Have an experienced guide or trainer who gives the PERFECT tour? Get it recorded and upload it into your learning portal. Now you’ll be able to share these resources even if key staff members leave your team.
World-class Tour Leader Training. Anywhere. Anytime.
Our cloud-based learning platform can be easily accessed from a desktop, tablet or mobile phone. Once registered, your team will be able to learn on the go or from the comfort of their own homes. With this type of freedom and flexibility, training can happen anytime throughout the year or even well before your season gets going.
Imagine the power of having the bulk of your training done – before your training! We can help make it a reality.
No complicated software, no hosting fees, and Be a Better Guide’s legendary customer support.
E-mail firstname.lastname@example.org for a free consultation. We’d love to help!
"I am approaching my thirty-year mark as a guide and every offseason I take a class or course of some sort to attempt to improve my skills as a guide - and Kelsey's has been the best of them all! Tons of content and lots of tips to improve my tours."
"As a first time tour guide, I really needed some help understanding the important elements of being the best that I could be. Kelsey's training provided me with tips and tricks that I had not considered and gave me confidence that I was on the right track."
“Kelsey’s online training has really helped underpin our own training and coaching sessions. If you are looking for simple, clear ideas and actions on how to improve your guiding ability then I highly recommend checking out Be a Better Guide."
“Lead Amazing Tours has given us a structured approach to learning our industry and kicking off our business planning. The program has helped keep things in perspective and given us all the confidence we need to kick off our tour business. Thanks, Kelsey, for such a user-friendly educational resource!"
"Kelsey has EASILY the best training videos and material for tour guides, anywhere. Any time a guide comes to me for advice I just point them straight to Be a Better Guide"
"Be a Better Guide is an amazing initiative and a powerful tool for achieving excellency within the tourism industry. We’re proud to collaborate with Kelsey : his wonderful energy is just contagious!"