See below for quick links to all of our podcast episodes. Each link has individual show notes, free downloads and any other goodies mentioned.
Hi there and welcome to the Be a Better Guide Podcast. I’m your host, Kelsey T!
Everyday we’re working to bring together the worlds most successful guides and tourism businesses to share best practices, learn from one another and give travellers memories of a lifetime.
Our Be a Better Guide Podcast episodes are meant to be short, fun and full of practical tips for running a successful tour. I’ll share techniques and insider secrets to creating world-class experiences and delivering above and beyond customer service.
We’ll look at best practices for tour guides, travel businesses, activity operators and destination management companies. Whether you’re a freelance guide, a travel business owner, a tour operator, a travel agent, a lodge, a hotelier or a tour guide trainer, the Be a Better Guide Podcast will offer simple, actionable advice for increasing your bookings and building a successful tourism brand.
To get exclusive access to our online workshops, latest training videos, resources and more, join the Be a Better Guide Community right here. We’d love to meet you.
If you are interested in seeing the video version of our series, simply use the episode guide below to find the quick links to our original videos, any resources that we mention and a comments section for each episode.
To navigate the episodes more quickly, simply search this page for a particular topic or keyword! If you have an idea for a Be a Better Guide podcast episode, e-mail us at info-at-beabetterguide.com and let us know! We’d love to hear from you.
Already a Fan of the Podcast? Please leave a short review here and let others know what you think of these mini-episodes. Every little bit helps!
Thanks for listening and enjoy the show!
Kelsey Tonner, Creator and Host of the Be a Better Guide Podcast
Episode 1: What To Do with your Hands while Speaking – Effective Hand Gestures for Tour Guides
Episode 2: How to be a Powerful Speaker – Lessons from Historys Finest Speeches – Tour Leader Tips
Episode 3: How to Be a Better People Person – Tips for Tour Guides
Episode 4: How to be a Funny Tour Guide and How to Give a Funny Tour
Episode 5: How to tell great stories on tour – Story telling advice for guides!
Episode 6: Tips on How to Lead a Tour Outdoors! (i.e. Guiding Outside)
Episode 7: Tour Guide Jobs – How to get a Job as a Tour Guide? – Tips for Getting a Job as a Travel Guide
Episode 8: Can I make up answers as a tour guide? The Answer May Surprise You…
Episode 9: Profile Photo Tips for Tour Guides – The Perfect Profile Shot for Tourism
Episode 10: How to Keep Your Tour Running On Time – Insider Guide Tips
Episode 11: How to Get Your Voice Ready for Tour – Vocal Warm Up Exercises
Episode 12: How to Use Periscope for your Business & Using Periscope to Promote your Tour
Episode 13: How to Handle Cultural Differences as a Tour Guide (i.e. Tips for Intercultural Exchanges on Tour)
Episode 14: How to Avoid Burnout as a Tour Guide. How to keep up your Enthusiasm on Tour
Episode 15 – How to Give Amazing Customer Service Examples and Tips
Episode 16 – When Should I give Refunds on my Tour Refund Policy Help
Episode 17 – How to make your tours more interactive Be a Better Guide insights – Tour Guide Training
Episode 18 – How to use props and visual aids on tour! Make your tour stand out from the rest
Episode 19 – A few things your clients never ask on tour, but secretly want to know
Episode 20 – How to Deal with an Angry Customer – The Tao of Tour Leading
Episode 21 – What Bill Clinton can teach us about being an exceptional tour guide
Episode 22 – One technique that great speakers use that most Tour Guides have never heard of
Episode 23 – Warning Speech Disfluency and how it could be RUINING your tour
Episode 24 – How to get people talking and avoid that awkward pause – Tour Guide Training
Episode 25 – 3 ways you are losing credibility as a Tour leader, before you even open your mouth!
Episode 26 – 4 things tour guides should STOP doing in conversations, right now!
Episode 27 – How to lead a tour in the rain (The Secrets of a Nova Scotian Tour Guide)
Episode 28 – How to deal with late guests as a tour guide Tips from the pros tour guide training
Episode 29 – The 3 jobs you need to know if you want to travel the world and get paid!! Tourism Jobs
Episode 30 – Common Mistakes made on Group Tours – Zipline Tours Gone Wrong (ft South Park)
Episode 31 – Interpretation Tips for Tour Guides – Interpreting Culture, the Environment, History and Heritage